Payments

Payment Terms

1. General Terms All services provided by CS Consulting are subject to these payment terms. By booking a session or engaging our services, you agree to the terms outlined below.

2. Pricing and Fees

  • All fees are quoted in GBP (£).
  • The total cost of the service will be agreed upon prior to the commencement of work or at the time of booking.

3. Payment Methods We accept payments via:

  • Credit/Debit Card: Securely processed online via our payment provider (Visa and Mastercard).

4. Payment Schedule

  • Advance Payment: The total payment will be advised for each consultancy. A minimum fee of 50% will be taken as a deposit for 1:1 consultations with the outstanding balance due 48 hours prior to session.
  • Invoiced Services: For ongoing consultancy projects, invoices are issued upon agreement. Payment is due within 7 days of the invoice date unless otherwise specified.

5. Late Payments In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge statutory interest on any overdue balances at a rate of 8% above the Bank of England base rate, plus any reasonable debt recovery costs.

6. Confirmation of Payment Once a payment is processed, you will receive a confirmation email and receipt of payment from CS Consulting, the amount paid, and a unique order ID/description for your records.

Cancellations & Refunds

1. Services and Consultations

As we provide bespoke consultancy services, refunds are generally not offered once a session or service has commenced or been completed. Payment is made in exchange for the consultant’s professional time and expertise.

2. Cancellations and Rescheduling

  • Notice Period: Cancellations or rescheduled appointments require a minimum of 48 hours notice. Refunds cannot be made within this timesframe.
  • Late Cancellations: Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee or the forfeiture of the session fee.
  • No-Shows: Failure to attend a scheduled session without prior notice will result in the full fee being charged, and no refund will be issued.

3. Refund Requests

We take all feedback seriously and will work with you to find a reasonable resolution, which may include a partial credit or a complimentary follow-up at our discretion. If you are dissatisfied with the service provided, please contact us within 7 days of your session.

4. Processing Refunds

In the event that a refund is authorised, it will be processed back to the original method of payment within 5–10 business days. Please note that bank processing times may vary.